Carpenters Group Opens Eighth UK Office in Cardiff 2026

Key Points

• Carpenters Group has set up a new office in Cardiff in Callaghan Square.
• This insurance and legal services company based in Merseyside has about 1,500 employees.
• This Cardiff office is the firm’s eighth UK office.
• The office is functional and staffed by colleagues from the new office.
• The purpose behind this move is to enhance their presence in Wales as well as increase their ability to work with insurer partners and their clients.
• According to Carpenters Group, the move will generate jobs for professionals in South Wales.
• Donna Richards, Chief Executive Officer of Carpenters Group, has stated that the move will help in meeting their client’s future requirements as well as enhancing their presence in Cardiff.
• Carpenters Group has been providing special legal and insurance claims services for more than 30 years and was founded in 1994.

Cardiff (Wales Times) September 23, 2026 — Carpenters Group, a nationwide insurance and legal services provider headquartered in Merseyside, has opened a new office in uk/local/cardiff/">Cardiff’s Callaghan Square, expanding its UK network to eight locations. As reported by Alicia Ward of Claims Media, the firm said the opening marks “a significant milestone in the firm’s continued expansion across the UK.”

The office strengthens Carpenters Group’s presence in Wales and adds capacity for its work with insurer partners and customers nationwide. The company employs around 1,500 people and provides specialist legal and insurance claims services to insurers, brokers and customers.

Why has Carpenters Group chosen Cardiff?

Carpenters Group said its decision to establish a Cardiff presence reflects confidence in the region’s business community and local talent market. The firm also said the location will help it remain close to the clients it supports across the UK.

As reported by I Love Claims, the company said the Cardiff office would increase its capacity to support insurer partners and customers, while colleagues were already based at the site when the opening was announced.

The firm did not disclose the number of staff at the new office, its investment value, or a target headcount in the available reports. It said the move would create opportunities for talented professionals across South Wales to join the business.

What did Donna Richards say?

Donna Richards, Chief Executive Officer of Carpenters Group, said successful growth required investment “in the right places, at the right time.” In remarks carried by both Claims Media and I Love Claims, she said the new Cardiff office reflected the company’s commitment to supporting clients’ future needs while creating career opportunities.

Richards said:

“Most importantly, it is about people. We are thrilled to welcome our new Cardiff colleagues to Team Carpenters and look forward to achieving success together.”

She added that opening in Cardiff was “an important step for the business” and reflected confidence in the future. Richards said the company looked forward to building its presence in the city and welcoming more people to “Team Carpenters” in the years ahead.

How large is Carpenters Group’s UK operation?

Carpenters Group is headquartered in Merseyside and employs approximately 1,500 people across the UK. The Cardiff site is its eighth UK office.

The company has provided specialist legal and insurance claims services for more than 30 years. According to Claims Media, it serves many of the UK’s best-known insurers and offers employment across legal, insurance and support services.

I Love Claims reported that the business was established in 1994 and provides specialist insurance and legal services, including claims solutions, to insurers, brokers and customers.

What does the office mean for South Wales jobs?

The company said the Cardiff opening would create employment opportunities in South Wales, although it did not specify how many roles would be created or when further recruitment would take place.

Claims Media reported that the office forms part of Carpenters Group’s long-term commitment to growing alongside its clients and ensuring it has the resources required to meet changing market demands.

The firm said it remains focused on investments that strengthen service delivery and support future growth as the legal and insurance sector evolves.

Is the Cardiff office already open?

Yes. Both Claims Media and I Love Claims reported that the Cardiff office is operational and that colleagues are already based there.

The office is located in Callaghan Square, a central Cardiff business location. The available reports did not provide the precise street address, floor area, or opening date beyond September 2026.

Background of the development

Carpenters Group is an insurance and legal services business headquartered in Merseyside. It provides claims and legal services to insurers, brokers and customers, and has operated for more than three decades.

The Cardiff opening takes the firm to eight UK locations and represents an expansion of its Welsh presence. The company framed the move as part of a wider strategy to invest in locations and people that can support client demand and future growth.

The announcement was first reported by I Love Claims on 3 September 2026 and subsequently covered by Claims Media on 23 September 2026. Both outlets attributed the company’s statements to Chief Executive Officer Donna Richards.

Prediction: what could this mean for Cardiff’s legal and insurance sector?

For Cardiff’s legal, insurance and professional-services workforce, the opening could increase access to roles in claims handling, legal services and business support. Carpenters Group has indicated that it expects to recruit South Wales talent and build its local presence over time, although it has not published a recruitment target.

For insurers, brokers and customers served by the firm, the additional Welsh base may provide further operational capacity and a closer regional presence. The company said the office would support its ability to meet changing market demands and remain close to clients across the UK.