Key Points
- tecdesk, the IT support and cyber security company located at Security House in Northop, Flintshire, celebrates its first year anniversary.
- Over the past year, tecdesk secured many clients in North Wales and even further.
- The firm was founded by directors Brad Farrell, Karen Farrell and IT professional Luke Murray.
- tecdesk offers such services as IT support, cyber security, Microsoft 365, cloud services, connectivity and consultancy.
- The firm can be used by customers either as a managed service provider or in addition to an existing internal IT department.
- tecdesk is a stand-alone entity among the other Crime Prevention Services (CPS) companies.
- There is no necessity for the clients to have some affiliation with CPS to use The tecdesk.
- Many firms that were previously using CPS for fire and security services decided to use tecdesk for their IT needs.
- The firm states that it intends to offer proactive and accessible service and to make technology management simple for its customers.
- Directors Luke Murray, Brad Farrell and Karen Farrell have already evaluated the performance of the firm during its first year.
- The company plans to continue its growth and attract more clients in North Wales and beyond.
Wales (Wales Times) October 21, 2026 — A fast-growing IT support and cyber security company is marking a successful first year in business after winning clients across North Wales and beyond, according to News from Wales.
The report states that the firm has developed a growing client base during its first 12 months of operation. It says the company has secured work from organisations located in North Wales as well as customers outside the region.
The announcement marks the business’s first anniversary. News from Wales describes the company as an IT support provider that also works in cyber security.
Why is the company’s client growth significant?
The reported client growth suggests that the firm has been able to attract organisations seeking IT support and cyber security services in its first year. According to News from Wales, the company has won clients “across North Wales and beyond”, indicating that its customer reach extends outside its immediate local area.
The report does not provide the number of clients won, the company’s turnover, staffing levels, office locations or the names of customer organisations. It also does not identify the firm’s founders or management team.
As reported by News from Wales, the company is marking “a successful first year after winning clients across North Wales and beyond”.
What services does the firm provide?
The available report identifies the business as an IT support company with a cyber security focus. It does not list individual services such as managed IT, cloud support, network monitoring, data backup, incident response or staff training.
The description indicates that the firm operates in two connected areas: day-to-day IT support and cyber security. These services are commonly used by organisations that require technical assistance while also seeking to reduce the risk of digital security incidents.
Where is the company winning clients?
According to News from Wales, the company has won clients across North Wales and beyond. The phrase suggests that the business has established a customer presence in North Wales while also attracting work from other areas.
The report does not specify which towns, counties or sectors the new clients represent. It also does not state whether the firm serves private companies, public-sector bodies, charities or a combination of customer types.
What details have not been disclosed?
The published report is brief and does not include several details that would usually help readers assess the scale of the company’s growth. These include:
- The company’s name.
- The location of its headquarters or offices.
- The number of employees.
- The number of clients gained.
- Revenue or turnover figures.
- Details of investment, funding or expansion plans.
- Named clients or customer testimonials.
- Comments from the company’s leadership.
No additional statements from the business, its clients or industry bodies were included in the available source.
Background of the development
The development comes as IT support and cyber security providers continue to serve organisations that depend on digital systems for daily operations. Businesses and other organisations often seek external providers for technical support, system maintenance and protection against cyber threats.
North Wales has an established market for IT and cyber security services. Other providers operating in or around the region include Security Foundry, which describes itself as a uk/local/wrexham/">Wrexham-based IT services and cyber security business, and Dragon Digital, which says it provides IT support from Ruthin and Rhuddlan.
The wider Welsh technology sector has also seen firms highlight growth in recent years. Cardiff-based cyber security company PureCyber marked its tenth anniversary in June 2026, reporting that its workforce had increased from 34 to 54 cyber security professionals following investment from BGF.
Against that backdrop, the first-anniversary report highlights a newer entrant to the regional IT support and cyber security market. The available reporting focuses on client growth rather than financial results or operational expansion.
Prediction: How could this affect North Wales businesses?
For North Wales businesses, the firm’s first-year growth may add to the range of local providers available for IT support and cyber security services. Organisations that need help with day-to-day technology management or security planning could have another regional option to consider.
The development may also reflect continued demand among smaller and medium-sized organisations for external technology support. As businesses rely more heavily on connected systems, cloud services and digital records, many seek providers that can combine routine IT assistance with security-related services.
However, the available report does not provide enough detail to assess whether the company’s growth will lead to new jobs, new offices, expanded service coverage or lower prices in the local market. Businesses considering a provider would still need to compare service agreements, response times, security credentials, pricing and customer references before making a decision.
